Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

We ship internationally. Delivery times vary by destination — typically 7–21 business days depending on your location and chosen shipping method.

Do you offer tracking?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship to my country?

We ship to most countries worldwide. Shipping options and rates are calculated at checkout based on your location.

Orders & Returns

Can I cancel or modify my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our support email.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please reach out to our support team to initiate a return.

My order arrived damaged — what do I do?

We're so sorry to hear that! Please contact us within 7 days of delivery with photos of the damage and we'll make it right.

Products

Are your beauty products authentic?

Absolutely. We source all products from verified suppliers and stand behind the quality of everything we sell.

Are your products cruelty-free?

We carry a wide range of brands. Product-specific cruelty-free and vegan information is listed on each product page.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, Shop Pay, and other payment methods available at checkout.

How do I apply a discount code?

Enter your discount code at checkout in the "Discount code" field before completing your purchase.

Contact Us

Still have questions? We'd love to help — reach out to our support team and we'll get back to you as soon as possible.